Copilot in Dynamics 365 Customer Service empowers agents to deliver exceptional customer care.With sellers spending as much as 66% of their day checking and responding to emails, this presents a significant business upside to give the seller more time with their customers. The meeting summary pulls in details from the seller’s CRM such as product and pricing information, as well as insights from the recorded Teams call. AI helps write email responses to customers and can even create an email summary of a Teams meeting in Outlook. Copilot in Microsoft Dynamics 365 Sales and Viva Sales helps sellers dramatically reduce the time they spend on clerical tasks.Dynamics 365 Copilot puts CRM and ERP to work for business users to accelerate their pace of innovation and improve business outcomes in every line of business:
Dynamics 365 Copilot takes advantage of recent advancements in generative AI to automate these tedious tasks and unlock the full creativity of the workforce. These AI capabilities allow everyone to spend more time on the best parts of their jobs and less time on mundane tasks.Ĭustomer relationship management (CRM) and enterprise resource planning (ERP) systems have long been mission-critical customer and business data sources however, they frequently require burdensome tasks like manual data entry, content generation and notetaking.
With Dynamics 365 Copilot, organizations empower their workers with AI tools built for sales, service, marketing, operations and supply chain roles. Today, we’re announcing the next generation of AI product updates across our business applications portfolio, including the launch of the new Microsoft Dynamics 365 Copilot – providing interactive, AI-powered assistance across business functions.Īccording to our recent survey on business trends, nearly 9 out of 10 workers hope to use AI to reduce repetitive tasks in their jobs.
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